FAQs

Yes. Our ihail app is available for iOS and Android phones and offers you convenient booking from your mobile device. Learn more about our app and download it here. 

Yes. We offer a convenient online booking program that is exclusive to our company. Book a ride online for immediate or advanced reservation just as easily as placing your order over the phone or through our app. With the ability to save common trips, you can make future reservations with just a few keystrokes.

Yes. You can select our Prepaid Credit Card option when using our Book Now online form to request your ride. We also offer RideCards and RideChips that work just like cash when your driver picks you up. Learn more about our payment options.  

Refund Policy:  Prepaid Credit Card bookings must be canceled at least 1 hour prior to the requested pickup time to receive a full refund within 24 hours. To request a refund for a Prepaid Credit Card booking that was canceled, please complete our Customer Service form

Yes. If your booking is setup with email confirmations, you will receive a receipt at the completion of your ride via email.  You will also receive a receipt if paying by credit card including an emailed receipt prior to your trip if you select the prepaid credit card option when using our Book Now online form.  If for some reason you do not receive a receipt for your ride, then you can go to this link to print and complete the receipt form.

Refund Policy:  Prepaid Credit Card bookings must be canceled at least 1 hour prior to the requested pickup time to receive a full refund within 24 hours.

Yes. We service the entire Twin Cities to and from MSP Airport. We have vehicles stationed just outside the airport and can arrive at the pre-arranged taxis door within 3-5 minutes of a booking request.

Yes. T-Plus is committed to making transportation accessible for all riders. We are the only taxi company in the Twin Cities with round-the-clock wheelchair van service. Our drivers are STS certified with special training in transporting passengers with special needs, first aid, and more.

Every T-Plus vehicle is covered by our fleet-wide insurance policy. We choose to carry a policy with limits high above the standard set by the state to ensure you are protected no matter what. Many other taxi and ride sharing companies have drivers secure their own auto insurance, leaving passengers at great risk if the driver is under-insured or not insured at the time of the accident.

The average taxi travels over 40,000 miles per year, so regular service is essential for safe and reliable transportation. All our vehicles are serviced every 3,500 miles and receive thorough inspections from our in-house ASE-certified mechanics.

We have the most stringent driver requirements in the Twin Cities. All drivers must attend a 16-hour training class prior to driving for T-Plus. Our curriculum includes defensive driving certification, rules and regulations, customer service techniques, GPS navigation, and area landmark/local business awareness. Based on performance, drivers are also required to attend additional in-house training classes to enhance their skills as warranted. We are also the only taxi service in the Twin Cities to employ a full-time National Safety Council Certified Safety Manager who's sole responsibility is driver training and accident prevention.

We strive to make every ride as pleasant as possible. However, we understand that issues do sometimes arise. We encourage you to share your experiences by calling 763-592-6482 or visit our Customer Service page. Your voice is always heard at T-Plus, and a member of our management team follows up on every customer grievance.

As a local company, we make it easy to find what you left behind. Simpy call our lost and found department directly at 763-592-6481 for help locating your lost or missing item. We'll make every effort to locate your vehicle and retrieve your belongings.

Absolutely. We strive to accommodate all riders. We are the only fleet in the Twin Cities to have cars equipped with child seats. Our child seats can face front or rear and hold children from 9-45 pounds. Simply request a vehicle with a car seat when you book your ride.