Getting a ride shouldn’t be complicated. We make the process as easy and as pleasant as possible for our riders. We also know you have questions, and we think it should be easy to get answers to those questions. Check out our FAQ below and call us at 612-888-8888 if you still aren’t sure about something.

Do you have an app?

Yes. Our ihail app is available for iOS and Android phones and offers you convenient booking from your mobile device. Learn more about our app and download it here

Can I book online?

Yes. We offer a convenient online booking program that is exclusive to our company. Book a ride online for immediate or advanced reservation just as easily as placing your order over the phone or through our app. With the ability to save common trips, you can make future reservations with just a few keystrokes.

Do you have pre-pay options?

Yes. You can select our Prepaid Credit Card option when using our Book Now online form to request your ride. We also offer RideCards and RideChips that work just like cash when your driver picks you up. Learn more about our payment options.  

Refund Policy:  Prepaid Credit Card bookings must be canceled at least 1 hour prior to the requested pickup time to receive a full refund within 24 hours.

Are your drivers/vehicles insured?

Every T-Plus vehicle is covered by our fleet-wide insurance policy. We choose to carry a policy with limits high above the standard set by the state to ensure you are protected no matter what. Many other taxi and ride sharing companies have drivers secure their own auto insurance, leaving passengers at great risk if the driver is under-insured or not insured at the time of the accident.

How do you maintain your vehicles?

The average taxi travels over 40,000 miles per year, so regular service is essential for safe and reliable transportation. All our vehicles are serviced every 3,500 miles and receive thorough inspections from our in-house ASE-certified mechanics.

What type of training do your drivers have?

We have the most stringent driver requirements in the Twin Cities. All drivers must attend a 16-hour training class prior to driving for T-Plus. Our curriculum includes defensive driving certification, rules and regulations, customer service techniques, GPS navigation, and area landmark/local business awareness. Based on performance, drivers are also required to attend additional in-house training classes to enhance their skills as warranted. We are also the only taxi service in the Twin Cities to employ a full-time National Safety Council Certified Safety Manager who's sole responsibility is driver training and accident prevention.

Can my child ride in your vehicles?

Absolutely. We strive to accommodate all riders. We are the only fleet in the Twin Cities to have cars equipped with child seats. Our child seats can face front or rear and hold children from 9-45 pounds. Simply request a vehicle with a car seat when you book your ride. 

Can you accommodate my wheelchair?

Yes. T-Plus is committed to making transportation accessible for all riders. We are the only taxi company in the Twin Cities with round-the-clock wheelchair van service. Our drivers are STS certified with special training in transporting passengers with special needs, first aid, and more.

What do I do if I left something in one of your vehicles?

As a local company, we make it easy to find what you left behind. Simpy call our lost and found department directly at 763-592-6481 for help locating your lost or missing item. We'll make every effort to locate your vehicle and retrieve your belongings.

Do you do airport pick ups?

Yes. We service the entire Twin Cities to and from MSP Airport. We have vehicles stationed just outside the airport and can arrive at the pre-arranged taxis door within 3-5 minutes of a booking request.

What do I do if I have a complaint?

We strive to make every ride as pleasant as possible. However, we understand that issues do sometimes arise. We encourage you to share your experiences by calling 763-592-6482 or visit our Customer Service page. Your voice is always heard at T-Plus, and a member of our management team follows up on every customer grievance.